Aurora-eclipse - Contact Us

Get in Touch

Whether you have questions about our travel card solutions, need guidance on which option suits your needs, or require support with an existing enquiry, our team is ready to assist.

We aim to respond to all enquiries within 1-2 business days. For the fastest service, please include as much detail as possible about your travel plans and requirements.

Office Address

Aurora-eclipse Ltd
47 Mayfair Gardens
London W1K 3PA
United Kingdom

Email

[email protected]

General enquiries and support

Working Hours

Monday to Friday: 9:00 - 18:00 GMT
Saturday: 10:00 - 14:00 GMT
Sunday: Closed

Modern office reception area with professional environment

Frequently Asked Questions

Quick answers to common enquiries

How quickly will I receive a response?

We typically respond to all enquiries within 1-2 business days. During peak travel seasons, responses may take slightly longer, but we prioritise all new enquiries.

Can I visit your office in person?

While we primarily operate as a digital advisory service, appointments can be arranged for corporate clients or those with complex requirements. Please email us to schedule.

What information should I include in my enquiry?

For the most helpful response, please include your typical travel destinations, frequency of travel, approximate spending amounts abroad, and any specific features you require.

Do you offer support outside business hours?

Email enquiries received outside working hours will be addressed on the next business day. Business Elite subscribers have access to extended support hours through their dedicated account manager.

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