Privacy Policy

Introduction

Aurora-eclipse Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aurora-eclipse.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Data You Provide

We may collect personal information that you voluntarily provide when you:

• Complete our enquiry forms
• Subscribe to our communications
• Contact us via email
• Request information about our services

This information may include:

• Full name
• Email address
• Travel preferences and frequency
• Service interests
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent
• Referring website addresses
• Device identifiers

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide personalised recommendations
• Process and manage your service requests
• Send you relevant information about our services (with your consent)
• Improve our website and services
• Analyse usage patterns and trends
• Comply with legal obligations
• Prevent fraudulent activity and ensure security

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to fulfil our contractual obligations
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Where processing is required to comply with applicable laws

Data Sharing and Disclosure

We may share your information with:

• Service partners: Travel card providers relevant to your enquiry, to facilitate your request
• Service providers: Third parties who assist with website hosting, analytics, and business operations
• Legal authorities: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period depends on the context and purpose of collection:

• Enquiry data: Up to 3 years from last contact
• Marketing communications: Until you unsubscribe
• Analytics data: Typically 26 months

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Aurora-eclipse Ltd
47 Mayfair Gardens
London W1K 3PA
United Kingdom

Email: [email protected]